Cancellation Policy
This cancellation policy explains appointment changes, cancellations and possible charges.
Last updated: July 23, 2026. Read this page together with the other relevant policies.
Cancellation or change request
Send cancellation or rescheduling requests through an approved contact method with the booking name, phone and appointment details.
Reasonable notice
Notify us as early as possible. Charges may apply after team preparation, material purchase, vehicle dispatch or external equipment reservation.
Delay and access
If access or customer contact is unavailable for a reasonable period, the request may be treated as cancelled and actual incurred costs may apply.
Provider cancellation
An alternative time or cancellation may be required for operating conditions, safety risks or inaccurate information, with any received payment addressed clearly.
Special services
Crane, moving, special materials and large bookings may have separate cancellation conditions disclosed before confirmation.