Refund Policy
This refund policy explains eligibility, review procedures and applicable refunds.
Last updated: July 23, 2026. Read this page together with the other relevant policies.
When can a refund be requested?
A request may be reviewed where payment was made for an unperformed service, a documented overpayment occurred or a cancellation qualifies under agreed terms.
Usually ineligible cases
Refunds normally exclude completed work, used materials, non-refundable external costs or dissatisfaction based on expectations outside the written agreement.
How to submit
Send the name, booking reference, proof of payment and clear explanation within a reasonable time so the booking and payment records can be verified.
Review and decision
The request and documents are reviewed. The outcome may be a full or partial refund or re-performance of an eligible item.
Processing time
After approval, arrival time depends on the payment method, bank or financial provider and may take several business days.